Shipping policy
Shipping Policy
Last updated: 13th May 2026
We ship from Perth, Western Australia. Here's what to expect when you order from Sashet.
Order processing
Orders placed before [12pm AWST] on a business day are usually dispatched the same day. Orders placed after that, or on weekends and public holidays, are dispatched the next business day.
You'll get a confirmation email when your order is placed, and a second email with tracking details once it ships.
During sales, product launches, and peak periods (like the lead-up to public holidays), processing may take an extra 1–2 business days. We'll flag this on the site if it applies.
Where we ship
We currently ship across Australia. [International shipping is not available at this time. / We also ship to: list countries.]
Delivery timeframes
Once dispatched from Perth, estimated delivery times are:
| Destination | Standard | Express |
|---|---|---|
| Perth metro | 1–2 business days | 1 business day |
| WA regional | 2–5 business days | 1–3 business days |
| Adelaide, Darwin | 4–6 business days | 2–3 business days |
| Melbourne, Sydney, Brisbane, Canberra, Hobart | 5–8 business days | 2–4 business days |
| Regional and remote areas (all states) | 7–12 business days | 3–6 business days |
These are estimates provided by our carriers, not guarantees. Shipping from WA to the east coast takes a little longer than other interstate routes — worth keeping in mind if you're ordering close to running out.
Shipping costs
Shipping is calculated at checkout based on your delivery address, the weight of your order, and the service you choose.
We offer free standard shipping on orders over $[X] within Australia.
Carriers
We ship via [Australia Post / Aramex / Sendle / other], depending on your location and the size of your order. Tracking is included with every order.
Tracking your order
Once your order ships, you'll receive a tracking link via email. If you haven't received tracking within [X] business days of ordering, check your spam folder or contact us at [EMAIL].
Delivery addresses
Please double-check your delivery details at checkout. We can update an address before an order has been dispatched — contact us at [EMAIL] as soon as possible if something's wrong. Once an order is on its way, we can't reroute it.
We deliver to:
- Residential and business addresses
- PO Boxes (via Australia Post)
- Parcel Lockers and Parcel Collect points
If no one's home, the carrier will either leave the parcel in a safe place, attempt redelivery, or hold it at a nearby collection point — this depends on the carrier and the instructions you provide at checkout.
Lost or delayed parcels
If your tracking hasn't updated for several days, or your parcel hasn't arrived within the estimated timeframe, get in touch at [EMAIL] with your order number and we'll chase it up with the carrier.
For parcels confirmed lost in transit, we'll send a replacement or refund the order. Please let us know within [21] days of the expected delivery date so we can lodge a claim with the carrier.
Damaged parcels
If your order arrives damaged, take photos of the packaging and the products before unpacking further, and email them to [EMAIL] within [7] days of delivery. We'll arrange a replacement or refund.
Incorrect addresses and returned parcels
If a parcel is returned to us because the address was incorrect or no one was available to collect it from a depot, we'll contact you to arrange redelivery. Redelivery costs are the customer's responsibility.
Contact
Questions about your delivery?