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Terms of service

Terms of Service

Last updated: 13th May 2026

Welcome to Sashet. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By placing an order or using this site, you agree to these Terms. If you don't agree, please don't use the site or purchase our products.

In these Terms, "we", "us", "our" and "Sashet" refer to [LEGAL ENTITY NAME] (ABN [ABN]). "You" refers to the person accessing the site or placing an order.

1. Eligibility

You must be at least 18 years old, or have permission from a parent or guardian, to purchase from Sashet. By placing an order, you confirm you meet this requirement and that the information you provide is accurate and complete.

2. Our products

Sashet sells electrolyte products intended as a dietary supplement to support hydration. Our products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

You should consult a qualified healthcare professional before using our products if you:

  • Are pregnant or breastfeeding
  • Have a medical condition (including kidney, heart, or blood pressure conditions)
  • Take prescription medication
  • Are giving the product to a child

Use our products as directed on the packaging. Don't exceed the recommended intake.

3. Product information and accuracy

We work hard to make sure product descriptions, ingredients, images, and pricing on our site are accurate and current. However, we don't guarantee that everything is free of errors. Colours, packaging, and formulations may vary slightly from what's shown on screen.

If we discover a pricing or product error after you've placed an order, we'll contact you to confirm whether you'd like to proceed at the corrected price or cancel for a full refund.

4. Orders and payment

All prices are listed in [AUD/CURRENCY] and include GST where applicable. Shipping costs are calculated at checkout.

When you place an order, you're making an offer to purchase. We reserve the right to accept or decline any order at our discretion, including where:

  • A product is out of stock
  • There's an error in pricing or product information
  • We suspect fraudulent activity
  • Delivery is to a region we don't ship to

Payment is processed at the time of order through our payment provider. We don't store your full payment details.

5. Shipping and delivery

We aim to dispatch orders within [X] business days. Delivery timeframes are estimates only and depend on your location and the carrier. Risk in the goods passes to you once they're delivered to the address you provide.

If a parcel is lost or damaged in transit, contact us at [EMAIL] within [X] days of the expected delivery date and we'll work with you to resolve it.

6. Returns, refunds and Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure isn't major.

For change-of-mind returns, we accept unopened products in their original condition within [X] days of delivery. The customer covers return shipping. Opened or partially used products can't be returned for hygiene and safety reasons unless there's a fault.

To request a return, email [EMAIL] with your order number.

7. Intellectual property

All content on this site — including the Sashet name, logo, product names, packaging design, text, images, and graphics — is owned by us or our licensors and is protected by copyright and trade mark laws. You may not copy, reproduce, or use any of it for commercial purposes without our written permission.

You're welcome to share our content on social media in a personal, non-commercial way, provided you credit Sashet.

8. User content

If you submit a review, comment, photo, or other content to our site or social channels, you grant Sashet a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content in connection with our business.

You confirm that any content you submit is your own, doesn't infringe anyone else's rights, and isn't unlawful, misleading, or offensive. We may remove any content at our discretion.

9. Prohibited use

You agree not to:

  • Use the site for any unlawful purpose
  • Attempt to gain unauthorised access to our systems or other users' accounts
  • Interfere with the site's security or functionality
  • Use automated tools (bots, scrapers) to access the site
  • Resell our products without prior written authorisation
  • Make false or misleading claims about our products

We may suspend or terminate your access to the site if you breach these Terms.

10. Health disclaimer

The information on this site — including blog posts, product descriptions, and FAQs — is for general informational purposes only and isn't medical or nutritional advice. It shouldn't be relied on as a substitute for advice from a qualified healthcare professional.

We make no representations or warranties about specific health outcomes from using our products.

11. Limitation of liability

To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law, Sashet's total liability to you for any claim arising out of or in connection with your use of the site or our products is limited to the amount you paid for the relevant order.

We're not liable for any indirect, incidental, or consequential loss, including loss of profits, loss of data, or loss of opportunity.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under applicable law.

12. Indemnity

You agree to indemnify Sashet and its directors, employees, and contractors against any claim, loss, or expense (including legal costs) arising from your breach of these Terms or your misuse of our products.

13. Third-party links

Our site may contain links to third-party websites or services. We don't control these and aren't responsible for their content, products, or practices. Following a link is at your own risk.

14. Privacy

Your use of this site is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information.

15. Changes to these Terms

We may update these Terms from time to time. The current version will always be available on this page, with the date it was last updated. Continuing to use the site after changes means you accept the updated Terms.

16. Governing law

These Terms are governed by the laws of Western Australia, Australia. Any dispute will be resolved in the courts of Western Australia, unless otherwise required by law.

17. Contact us

Questions about these Terms or your order?